GENERAL
WHO CAN DO SLT & SLT TREAD?
SLT & SLT Tread welcome all fitness levels. Both offer modifications and options you can take as you grow in your practice.
WHEN CAN I SIGN-UP FOR CLASS?
The class schedule opens every Tuesday at 1PM for the following Monday – Sunday.
ARE THERE DIFFERENT LEVEL CLASSES?
Yes. Most of our classes are for All Levels, but we do also offer variations of our classes. Learn more about our workouts: SLT & SLT Tread.
INSTRUCTOR SCHEDULE CHANGES
Instructors and classes are subject to change without notice. Please visit the SLT class schedule for updates.
GRIP SOCK POLICY
Grip Socks are required at all SLT studios and are available for purchase. For any questions, call your home studio or visit the front desk.
HOW MANY CALORIES DO YOU BURN IN ONE CLASS?
While everyone is different, it has been reported that you can burn up to 500 calories per class.
FIRST TIME
DO I NEED TO CREATE AN ACCOUNT?
Yes! All clients must create an account in order to purchase class credits and register for class. To create an account, go to your desired studio and click on ‘book a class.’
WHAT SHOULD I WEAR TO CLASS?
Wear comfortable clothes you can easily move in, much like you’d wear to the gym or a yoga class. For both safety and sanitary reasons, we require that you wear grip socks in all studios. Sneakers are required for SLT Tread.
HOW OLD DO YOU HAVE TO BE TO TAKE AN SLT CLASS?
All clients must be at least 14 years old. Clients ages 14-17 will require a signature from a parent or guardian in-studio.
HOW EARLY SHOULD I ARRIVE FOR CLASS?
If it’s your first time at SLT, please arrive at least 10 minutes prior to the class start time to sign our waiver, check-in and get a tour of the studio. If you are not a new client, we recommend arriving at least 5 minutes prior to your class start time.
CAN I DO SLT TREAD IF I HAVE NEVER DONE SLT BEFORE?
Absolutely! New clients are welcomed and encouraged to try this workout. Our instructors will be in the studio before class to get you set up on the Megaformer and give pre-class tips to help guide you through class. After class, the instructor will be available to answer any questions you may have. If you are new to SLT, we do encourage you to pick a spot starting on the Megaformers.
CAN I DO DOUBLE MEGA AT SLT TREAD?
While we love your enthusiasm for the Mega, you cannot stay on the Mega for both halves of class. SLT Tread classes are designed for both modalities: running and toning.
MEMBERSHIPS
DO YOU OFFER MONTHLY MEMBERSHIPS?
We offer monthly memberships at our NYC, Brooklyn, New Jersey, Boston and Hamptons studios. Depending on your studio, you may enroll in an Unlimited (1 class per day), 4 Class Pack or 8 Class Pack membership. Note that all monthly memberships require a three-month commitment, at which point your membership will auto-renew each month. Any no shows or late cancels using membership credits will incur a fee. See studio pricing for additional details.
Special promotions, including Founding Memberships and Black Friday Memberships, require a six-month commitment and a penalty of one month’s fee for early cancellation.
HOW DO I PURCHASE A MONTHLY MEMBERSHIP?
To purchase a monthly membership, you can purchase online here or email your local studio.
HOW DO I CANCEL MY MONTHLY MEMBERSHIP?
If you want to cancel your membership at any point, email your local studio 3 days prior to the expiration of the current month and we will cancel the auto-renew. Please note that all monthly memberships require a 3-month commitment from start date.
INTRO OFFERS
CAN I BUY BOTH INTRO OFFERS OR DO I HAVE TO CHOOSE ONE?
You can buy both the Intro 2-Pack and the 2-Week Unlimited. Just make sure to purchase the Intro 2-Pack first. To process the 2-Week Unlimited after you complete the Intro 2-Pack, email the studio directly.
HOW LONG DO I HAVE TO USE THE INTRO 2-PACK?
The Intro 2-Pack expires 30 days after purchase.
HOW LONG DO I HAVE TO USE THE 2-WEEK UNLIMITED?
The 2-Week Unlimited expires 14 days after purchase.
CLASS CREDITS
HOW DO I BUY CLASS CREDITS?
Class credits can be purchased on our website or on our iOS app. Please make sure to purchase in the region you are looking to take class. All sales are final. All classes must be prepaid. Classes are non-refundable, exchangeable or transferable.
CAN I BUY BOTH INTRO OFFERS OR DO I HAVE TO CHOOSE ONE?
You can buy both the Intro 2-Pack and the 2-Week Unlimited. Just make sure to purchase the Intro 2-Pack first. To process the 2-Week Unlimited after you complete the Intro 2-Pack, email the studio directly.
DO YOU OFFER REFUNDS ON CLASS CREDITS?
We are sorry, but we do not offer refunds for class credits, memberships, no show fees or late fees. If you cancel class within our cancellation policy, the class will be credited back to your account for later use. If you need to cancel less than 12 hours before the class start time, you will lose the class credit.
ARE CREDITS TRANSFERABLE BETWEEN REGIONS?
Credits may only be used in the region they were purchased. List of regions as follows: NYC, Brooklyn, Hamptons, Westchester, Greenwich, Short Hills, Hoboken, Boston. EXCEPTION: NYC and Brooklyn credits are exchangeable.
LATE POLICY
WHAT IS YOUR LATE POLICY?
To ensure the safety of our clients, you need to arrive prior to class time if you are new to SLT as late entry will not be permitted. We require that all new clients receive a proper introduction to the instructor and Megaformer, so we suggest arriving 10 minutes before class begins. Thank you in advance for understanding!
If you are not a new client, it is recommended that you arrive at least five minutes before the start of class. However, we understand that life happens! In the case that you arrive late for class, your spot may be given to a walk-in client. If you arrive more than 15 minutes after start time, you will not be allowed entry for your safety and the experience of all clients.
If you wish to cancel a class, you must do so at least 12 hours in advance or your class credit will be forfeited. Please review our cancellation and walk-in policy in the event you are unable to make your scheduled class.
CANCELLATION POLICY
WHAT IS YOUR CANCELLATION POLICY?
We have a 12 hour cancellation policy. If you wish to cancel a class, you must do so at least 12 hours before the class start time and the class will be credited back to your account.
CAN I SWITCH CLASSES?
If it is before 12 hours of the class start time, you can switch classes by cancelling the class that you are enrolled in and sign up for another class. If you realize you cannot make it to your class within the 12 hour window, classes cannot be switched. However, we do offer a same day switch option. If you miss a class, you may show up as a walk-in for another class that same day and if a spot is available, it’s yours! Please arrive no earlier than 10 minutes for a class drop-in.
HOW DO I CANCEL MY CLASS?
If you need to cancel a reservation, log in to your account, click My Classes, click the pencil icon next to the class you’d like to cancel, click Cancel Reservation. If you have trouble cancelling or have any questions, email your local studio.
WHAT IF I CANCEL LATE OR DON’T SHOW UP FOR A FREE CLASS?
If you are coming in for a free class, please note that the cancellation policy and no show fees still apply. If you do not show up for a free class, you will be charged the full price of a Single Class.
WHAT IF I DON’T SHOW UP FOR A CLASS THAT I SIGNED UP FOR?
If you are using a class package or single class you will lose your class credit.
If you have a 4, 8, or 12 class/month membership you will lose your class credit.
NYC, Brooklyn, Greenwich, Westchester, Boston, Short Hills, Hoboken, Hamptons: If you have an unlimited membership, you will be charged a $30 fee for no showing or late canceling your class.
WAITLIST
WHAT IS THE WAITLIST AND HOW DOES IT WORK?
If a class you’d like to take is full, we highly recommend putting yourself on the waitlist. In order to do so, you must purchase a class or series. If you do not get a spot in the class, the class credit will be returned to your account. If a spot opens more than 12 hours before the start of class, you will be added to the class and receive an email confirmation.
All classes have a 12 hour cancellation policy, so if you’re added to a class from the waitlist at any time more than 12 hours before the start of class, be aware that the 12 hour cancellation policy still applies. If you are added to the class and don’t remove yourself in time, you will lose the class credit.
Any time before 12 hours of the start of class, if you are still on the waitlist and realize you no longer want a spot in class, please remove yourself from the waitlist, just like you would cancel a class, and the class credit will be returned to your account.
Please note that the waitlist locks and becomes void at the 12 hour mark prior to that class start time – therefore, potential spots in the class are available on a first come first serve basis.
HOW DO I CHECK IF I AM ON THE WAITLIST?
To check your waitlist status, log in to your account and select My Classes. If you are on the waitlist, you will see your waitlist position. If you do not want this class, be sure to remove yourself from the waitlist or notify us and we’ll remove you.
MEDICAL INQUIRIES
CAN I TAKE SLT or SLT TREAD IF I’M PREGNANT?
If you were regularly taking SLT or SLT Tread before you got pregnant, you can continue to take class as long as you feel comfortable and have your doctor’s approval. Please discuss this class with you doctor before taking class. If you are new to SLT or SLT Tread, we do not advise you to try it for the first time when pregnant. Doctors don’t recommend taking a new workout when pregnant, especially something as core-intensive as SLT.
Your physician should clear any post-pregnancy activity. Remember to be kind to your body and take your time getting back into a workout routine.
CAN I DO SLT or SLT TREAD FOR INJURY RECOVERY?
If you are recovering from knee, back or shoulder surgery we would not advise taking class until your doctor clears you to do so.
STUDIO POLICIES
CAN I BRING MY DOG TO THE STUDIO?
No. We love your dog but the studio is not a safe space for their paws. If you have a service animal, we may ask if they are required because of a disability and what task they’ve been trained to perform.
DO YOU HAVE CHILDCARE IN THE STUDIO?
We do not offer childcare in any of our studios. Big parts and little hands don’t mix well, and we don’t allow children at our studios for liability reasons.
CAN I BRING MY PHONE INTO CLASS?
If you need to leave your phone by your machine in the case of an emergency, we totally understand. Otherwise, please leave your phone in a locker. It’s important to be mindful of others, phoning-in your workout is not! Please note that filming during class is prohibited. Feel free to snap a pic before or after!
FACILITIES
DO YOU HAVE SHOWERS?
SLT Studios do not have showers but we do have lots of goodies for you to freshen up with post-class! SLT NoMad has showers in addition to our standard studio amenities.
DO YOU HAVE LOCKER ROOMS?
We do not have locker rooms, but we do offer lockers and cubbies to store personal belongings during your class.
MERCHANDISE
WHAT IS THE IN-STUDIO MERCHANDISE RETURN POLICY?
Merchandise must be returned within 15 days of purchase to the same studio from which it was purchased.
All merchandise must be unwashed, unaltered and unworn with the original hangtags attached.
All garments are subject to inspection.
We reserve the right to refuse a return for any reason at our discretion. This includes, but is not limited to, if merchandise does not comply with our return policy (worn, washed, without tags, outside the 15 day period, etc).
WHAT IS THE SHOP.SLTNYC.COM MERCHANDISE RETURN POLICY?
All accessories, fitness equipment and sale items are final sale. Clothing can be returned within 30 days of purchase and must be unwashed and unworn with tags intact.
To begin a return, please email shopsupport@sltnyc.com
All items purchased online cannot be returned in-studio and must go through the email above. Any items purchased in a studio can only be returned in-studio.
PARTNERSHIPS
Interested in partnering with SLT as a creator? Learn more here.