GENERAL

WHO CAN DO SLT & SLT TREAD?

SLT & SLT Tread welcome all fitness levels. Both offer modifications and options you can take as you grow in your practice.

WHEN CAN I SIGN-UP FOR CLASS?

The class schedule opens every Tuesday at 11AM for the following Monday – Sunday.

ARE THERE DIFFERENT LEVEL CLASSES?

Yes. Most of our classes are for All Levels, but we do also offer variations of our classes. Learn more about our workouts: SLT & SLT Tread.

INSTRUCTOR SCHEDULE CHANGES

Instructors and classes are subject to change without notice. Please visit the SLT class schedule for updates.

GRIP SOCK POLICY

Grip Socks are required at all SLT studios and are available for purchase or for rent ($3). For any questions, call your home studio or visit the front desk.

HOW MANY CALORIES DO YOU BURN IN ONE CLASS?

While everyone is different, it has been reported that you can burn up to 500 calories per class.


FIRST TIME

DO I NEED TO CREATE AN ACCOUNT?

Yes! All clients must create an account in order to purchase class credits and register for class. To create an account, go to your desired studio and click on ‘book a class.’

WHAT SHOULD I WEAR TO CLASS?

Wear comfortable clothes you can easily move in, much like you’d wear to the gym or a yoga class. For both safety and sanitary reasons, we require that you wear grip socks in all studios. Sneakers are required for SLT Tread.

HOW OLD DO YOU HAVE TO BE TO TAKE AN SLT CLASS?

All clients must be at least 14 years old. Clients ages 14-17 will require a signature from a parent or guardian in-studio.

HOW EARLY SHOULD I ARRIVE FOR CLASS?

If it’s your first time at SLT, please arrive at least 15 minutes prior to the class start time to sign our waiver, check-in and get a tour of the studio. If you are not a new client, we recommend arriving at least 5 minutes prior to your class start time.

CAN I DO SLT TREAD IF I HAVE NEVER DONE SLT BEFORE?

Absolutely! New clients are welcomed and encouraged to try this workout. Our instructors will be in the studio before class to get you set up on the Megaformer and give pre-class tips to help guide you through class. After class, the instructor will be available to answer any questions you may have. If you are new to SLT, we do encourage you to pick a spot starting on the Megaformers.


CLASS CREDITS

HOW DO I BUY CLASS CREDITS?

Class credits can be purchased on our website or on our iOS app. Please make sure to purchase in the region you are looking to take class. All sales are final. All classes must be prepaid. Classes are non-refundable, exchangeable or transferable.

CAN I BUY BOTH INTRO OFFERS OR DO I HAVE TO CHOOSE ONE?

You can buy both the Intro 2-Pack and the One-time 3 Pack. Just make sure to purchase the Intro 2-Pack first. You’re eligible for the One-time 3 Pack at any time.

DO YOU OFFER REFUNDS ON CLASS CREDITS?

We are sorry, but we do not offer refunds for class credits. If you cancel class within our cancellation policy, the class will be credited back to your account for later use. If you need to cancel less than 12 hours before the class start time, you will lose the class credit.

ARE CREDITS TRANSFERABLE BETWEEN REGIONS?

Credits may only be used in the region they were purchased. List of regions as follows: NYC, Brooklyn/LIC, Hamptons, Long Island, Westchester, Greenwich, Short Hills, Hoboken, Philly, Bloomfield Hills, Boston, Raleigh. EXCEPTION: NYC credits can be used in Brooklyn.


MEMBERSHIPS

DO YOU OFFER A MONTHLY UNLIMITED MEMBERSHIP?

We offer a Monthly Unlimited Membership at our NYC/Hamptons, Brooklyn, Roslyn, Plainview, Philly, Boston, Short Hills, Raleigh, and Bloomfield Hills studios. You can book up to (1) one class a day, every day! The Monthly Unlimited Membership auto-renews every month. The day your monthly membership expires, your account will be automatically charged for the next month under the same terms. If you’re a Monthly Unlimited Member and you don’t show up or cancel late (less than 12 hours notice) for a class, you will incur a fee. See studio pricing for additional details.

HOW DO I PURCHASE A MONTHLY UNLIMITED MEMBERSHIP?

To purchase your Monthly Unlimited Membership, you can purchase online or email your local studio.

HOW DO I CANCEL MY MONTHLY UNLIMITED MEMBERSHIP?

If you want to cancel your Monthly Unlimited at any point, email your local studio 3 days prior to the expiration of the current month and we will cancel the auto-renew.


LATE POLICY

WHAT IS YOUR LATE POLICY?

NEW CLIENTS: To ensure the safety of our clients, if you are new to SLT we suggest arriving 15 minutes before class begins. We require that all new clients receive a proper introduction to the instructor and Megaformer. For your safety and the experience of all clients, new clients will not be permitted to join class after 5 minutes into the workout. Thank you in advance for understanding!

EXISTING CLIENTS: It is recommended that you arrive at least 5 minutes before the start of class. However, we understand that life happens! Existing clients can enter up to 15 minutes after the start of class. If you arrive more than 15 minutes after the start time, you will not be allowed entry for your safety and the experience of all clients. In the case that you arrive late for class, please know that your spot may be given to a walk-in or waitlisted client 5 minutes into class.


CANCELLATION POLICY

WHAT IS YOUR CANCELLATION POLICY?

We have a 12 hour cancellation policy. If you wish to cancel a class, you must do so at least 12 hours before the class start time and the class will be credited back to your account.

CAN I SWITCH CLASSES?

If it is before 12 hours of the class start time, you can switch classes by cancelling the class that you are enrolled in and sign up for another class. If you realize you cannot make it to your class within the 12 hour window, classes cannot be switched. However, we do offer a same day switch option. If you miss a class, you may show up as a walk-in for another class that same day and if a spot is available, it’s yours! Please arrive no earlier than 1 hour for a class drop-in.

HOW DO I CANCEL MY CLASS?

If you need to cancel a reservation, log in to your account, click My Classes, click the pencil icon next to the class you’d like to cancel, click Cancel Reservation. If you have trouble cancelling or have any questions, email your local studio.

WHAT IF I CANCEL LATE OR DON’T SHOW UP FOR A FREE CLASS?

If you are coming in for a free class, please note that the cancellation policy and no show fees still apply. If you do not show up for a free class, you will be charged the full price of a Single Class.

WHAT IF I DON’T SHOW UP FOR A CLASS THAT I SIGNED UP FOR?

If you are using a class package or single class you will lose your class credit.

NYC, Brooklyn, Roslyn, Plainview, Boston, Philly, Short Hills, Hoboken, Raleigh & Bloomfield Hills: If you have a membership, you will be charged a $30 fee for no showing or late canceling your class.


WAITLIST

WHAT IS THE WAITLIST AND HOW DOES IT WORK?

If a class you’d like to take is full, we highly recommend putting yourself on the waitlist. In order to do so, you must purchase a class or series. If you do not get a spot in the class, the class credit will be returned to your account. If a spot opens more than 12 hours before the start of class, you will be added to the class and receive an email confirmation.

All classes have a 12 hour cancellation policy, so if you’re added to a class from the waitlist at any time more than 12 hours before the start of class, be aware that the 12 hour cancellation policy still applies. If you are added to the class and don’t remove yourself in time, you will lose the class credit.

Any time before 12 hours of the start of class, if you are still on the waitlist and realize you no longer want a spot in class, please remove yourself from the waitlist, just like you would cancel a class, and the class credit will be returned to your account.

Please note that the waitlist locks and becomes void at the 12 hour mark prior to that class start time – therefore, potential spots in the class are available on a first come first serve basis.

HOW DO I CHECK IF I AM ON THE WAITLIST?

To check your waitlist status, log in to your account and select My Classes. If you are on the waitlist, you will see your waitlist position. If you do not want this class, be sure to remove yourself from the waitlist or notify us and we’ll remove you.


MEDICAL INQUIRIES

CAN I TAKE SLT or SLT TREAD IF I’M PREGNANT?

If you were regularly taking SLT or SLT Tread before you got pregnant, you can continue to take class as long as you feel comfortable and have your doctor’s approval. Please discuss this class with you doctor before taking class. All of our instructors are trained in pre and postnatal modifications. If you are new to SLT or SLT Tread, we do not advise you to try it for the first time when pregnant. Doctors don’t recommend taking a new workout when pregnant, especially something as core-intensive as SLT.

Your physician should clear any post-pregnancy activity. Remember to be kind to your body and take your time getting back into a workout routine.

CAN I DO SLT or SLT TREAD FOR INJURY RECOVERY?

If you are recovering from knee, back or shoulder surgery we would not advise taking class until your doctor clears you to do so.


STUDIO POLICIES

CAN I BRING MY DOG TO THE STUDIO?

No. We love your dog but the studio is not a safe space for their paws. If you have a service animal, we may ask if they are required because of a disability and what task they’ve been trained to perform.

DO YOU HAVE CHILDCARE IN THE STUDIO?

We do not offer childcare in any of our studios.

CAN I BRING MY PHONE INTO CLASS?

If you need to leave your phone by your machine in the case of an emergency, we totally understand. Otherwise, please leave your phone in a locker. It’s important to be mindful of others, phoning-in your workout is not! Please note that filming during class is prohibited. Feel free to snap a pic before or after!


FACILITIES

DO YOU HAVE SHOWERS?

SLT Studios do not have showers but we do have lots of goodies for you to freshen up with post-class! SLT Tread has showers in addition to our standard studio amenities.

DO YOU HAVE LOCKER ROOMS?

We do not have locker rooms, but we offer cubbies or lockers to store your personal belongings.


MERCHANDISE

WHAT IS THE MERCHANDISE RETURN POLICY?

Merchandise must be returned within 15 days of purchase to the same studio from which it was purchased.
All merchandise must be unwashed, unaltered and unworn with the original hangtags attached.
All garments are subject to inspection.
Refunds will only be issued in the form of account credit.
We reserve the right to refuse a return for any reason at our discretion. This includes, but is not limited to, if merchandise does not comply with our return policy (worn, washed, without tags, outside the 15 day period, etc).