AREA STUDIO MANAGER – NYC

The Area Manager is responsible for creating a client-focused, energetic, positive environment and possess a strong desire to maximize studio revenue and occupancy. He/she must be a people-focused leader who loves fitness and is self-motivated.

Reports To:  Director of Operations
Employment Status: Full Time/Exempt

KEY RESPONSIBILITIES

OPERATIONS

  • Oversee the day-to-day operations of the studios
  • Manage appearance and cleanliness
  • Ensure studio revenue and occupancy goals are met each month
  • Resolve/attend to all client booking requests and issues
  • Ensure all clients have been checked into class
  • Manage referrals
  • Process client purchases
  • Manage studio calendar
  • Receive and process studio mail
  • Receive and process merchandise
  • Manage display of merchandise in the studio
  • Help oversee private session booking
  • Manage inventory of studio supplies
  • Work with Director of Marketing on events and marketing related efforts
  • Complete monthly merchandise inventory

CLIENT SERVICES

  • Verify client services team members are clocked in/out daily
  • Perform evaluations for client services team members
  • Interview, hire, train and develop, and terminate client services members as necessary
  • Build a strong team working environment
  • Serve as a resource for client services team members
  • Handle all email correspondence with client services team
  • Handle all client services team training and on boarding

SCHEDULING

  • Monitor class performance and communicate with the other teams for schedule changes

CUSTOMER SERVICE

  • Welcome, engage and retain clients
  • Promote SLT and encourage new client business
  • Encourage and communicate feedback
  • Handle complaints, problems, etc. and escalate if/when necessary

MARKETING

  • Help to manage the New Studio Opening strategy (if a new studio)
  • Weekly reporting
  • On-going community outreach
  • Internal culture development
  • Management of in-studio promotions

QUALIFICATIONS 

  • Management experience a plus
  • Self-starter with strong managerial and people skills
  • Ability to multi-task and delegate when necessary
  • Strong problem solving skills
  • Ability to think and react quickly
  • Receives and gives performance feedback constructively

WORK REQUIREMENTS

  • 3-8 hour shifts in-studios
  • Availability for evenings, early mornings, weekends and holidays

To apply, please send your resume to: [email protected]

STUDIO MANAGER – HAMPTONS

Reports to: Director of Operations

Employment Status: Memorial Day to Labor Day

The SLT Studio Manager is responsible for creating a client-focused, energetic, positive environment and possesses a strong desire to maximize studio revenue and occupancy.  He/she must be a people-focused leader who loves fitness and is self-motivated.

KEY RESPONSIBILITIES 

OPERATIONS

  • Manage Hamptons studio appearance
  • Resolve/attend to all client booking requests and issues
  • Ensure all clients have been checked into class
  • Manage referrals
  • Process client purchases
  • Manage studio calendar
  • Receive and process studio mail
  • Receive and process merchandise
  • Manage display of merchandise in the studio
  • Manage inventory of studio supplies

CUSTOMER SERVICE

  • Welcome, engage and retain clients
  • Promote SLT and encourage new client business
  • Encourage and communicate feedback
  • Handle complaints, problems, etc. and escalate if/when necessary

MARKETING

  • On-going community outreach
  • Management of in-studio promotions and events

INSTRUCTOR HOUSE

  • Help create a studio packet and house guide for all SLT employees
  • Manage the SLT house
    • Make sure trash is removed and placed in designated areas
    • Communicate any housing issues to landlord

QUALIFICIATIONS

  • Management experience a plus
  • Self-starter with strong managerial and people skills
  • Ability to multi-task and delegate when necessary
  • Strong problem solving skills
  • Ability to think and react quickly
  • Receives and gives performance feedback constructively

WORK REQUIREMENTS

  • 3-5 hour shifts of in studio work; depending on studio needs and staffing levels.
  • Usually 5 days per week, 6 if necessary based on needs of the business including:
    • Shifts could include: evening shifts, early morning shifts, weekend shifts and holiday shifts
    • All inventories
    • Black-out dates apply

To apply, please send your resume to: [email protected]

CLIENT SERVICES – NYC, BROOKLYN, WESTCHESTER, ROSLYN

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt

KEY RESPONSIBILITIES

  • Greet and engage clients in a positive and friendly manner
  • Provide the highest level of client/customer service and hospitality to all clients/prospective clients
  • Share pricing and class information with prospective clients
  • Deliver Megaformer machine demos to new clients
  • Complete studio tours with new clients
  • Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
  • Ensure complete knowledge of MindBody system
  • Assist Management with day-to-day operations of the studio
  • Ensure prompt response to studio emails; notify Studio Manager if needed
  • Understand SLT product knowledge, policies and procedures for retail operations
  • Complete basic Megaformer machine maintenance
  • Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
  • Assist in retail inventory at the end of the month
  • Complete opening and/or closing checklists
  • Perform other studio duties as needed

QUALIFICATIONS

  • MindBody software experience a plus
  • Leadership experience a plus
  • Must have superior customer service skills
  • Must have excellent interpersonal skills and a service-oriented outlook
  • Must be highly organized
  • Ability to work independently as well as on a team
  • Should have a strong ability to communicate clearly with team members, clients and senior management
  • Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

  • Must be available to work:
    • Minimum of three shifts per week; minimum 4 hours each
    • Ability to work flexible hours; early morning/late night/ weekends
    • Some holidays (open year-round)

To apply, please send your resume to: [email protected]