CLIENT SERVICES TEAM – NYC/BROOKLYN/HOBOKEN/SHORT HILLS

Reports To: Studio Manager

Employment Status: Part Time/Non-Exempt

KEY RESPONSIBILITIES

  • Greet and engage clients in a positive and friendly manner
  • Provide the highest level of client/customer service and hospitality to all clients/prospective clients
  • Share pricing and class information with prospective clients
  • Deliver Megaformer machine demos to new clients
  • Complete studio tours with new clients
  • Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
  • Ensure complete knowledge of Mariana Tek system
  • Assist Management with day-to-day operations of the studio
  • Ensure prompt response to studio emails; notify Studio Manager if needed
  • Understand SLT product knowledge, policies and procedures for retail operations
  • Complete basic Megaformer machine maintenance
  • Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
  • Assist in retail inventory at the end of the month
  • Complete opening and/or closing checklists
  • Perform other studio duties as needed

QUALIFICATIONS

  • Mariana Tek software experience a plus
  • Leadership experience a plus
  • Must have superior customer service skills
  • Must have excellent interpersonal skills and a service-oriented outlook
  • Must be highly organized
  • Ability to work independently as well as on a team
  • Should have a strong ability to communicate clearly with team members, clients and senior management
  • Must be able to move and/or lift heavy items, up to 50 lbs.

WORK REQUIREMENTS

  • Must be available to work:
    • Minimum of three shifts per week; minimum 4 hours each
    • Ability to work flexible hours; early morning/late night/ weekends
    • Some holidays (open year-round)

To apply, please send your resume to: [email protected]

AREA MANAGER – NYC

Reports To: Regional Manager

Employment Status: Full Time/Exempt

The SLT Studio Manager is responsible for creating a client-focused, energetic, positive environment and culture. This person possesses a strong desire to maximize studio revenue and occupancy and is a problem solver who enjoys innovation. He/she must be a people-focused and detail-oriented leader who loves fitness and is self-motivated.

KEY RESPONSIBILITIES

CLIENT EXPERIENCE

  • Provide exceptional customer service by greeting and assisting clients, responding to client inquiries, and resolving any complaints.

  • Foster relationships to create deeper community bonds with each client for all staff and Instructors

  • Encourage and communicate feedback

  • Resolve/attend to all client booking requests and issues

  • Assist with Privates and Events happening in the Studio

STAFF MANAGEMENT

  • Keep staff informed on new promotions, drive sales and opportunity goals

  • Supervise client services team members engaging in product and retail sales, facilities, and customer service needs

  • Assist with training new Client Services team members.

  • Motivate and provide daily support to team members while exemplifying SLT’s core values

OPERATIONS

  • Oversee the day-to-day operations of the studio

  • Manage appearance and cleanliness of studio including the desanitizing of workout equipment, desks and surfaces

  • Ensure studio revenue and occupancy goals are met each month, including first visits

  • Manage SLT referral program

  • Aid in private session booking

  • Receive, process and manage display of all retail merchandise

  • Complete monthly merchandise inventory

  • Manage inventory of studio supplies

  • Coordinate with cleaning & towel company when necessary

  • Perform bi-weekly machine maintenance; report issues

MARKETING

  • Manage the Rewards Program ordering and redemption for all levels

  • On-going community outreach

  • Curated class setup, identifying local influencers + building relationships both inside and outside of the studio

  • Management of in-studio promotions (when applicable)

  • In-studio chalkboard/signage maintenance

QUALIFICATIONS

  • Management experience a plus

  • Self-starter with strong managerial and interpersonal skills

  • Ability to multi-task and delegate when necessary

  • Strong problem solving skills

  • Ability to think and react quickly

  • Receives and gives performance feedback constructively

WORK REQUIREMENTS

  • 3-5 hour shifts of in studio work; depending on studio needs and staffing levels.

  • Usually 6 days per week including:

    • Evening shifts, Early morning shifts, Weekend shifts and Holiday shifts

    • All inventories

    • Black-out dates apply

BENEFITS

  • Medical, Vacation, Sick, Holiday, Associate Discount, and Drop in Class Participation

To apply, please send your resume to: [email protected]