ADMINISTRATIVE + OPERATIONS COORDINATOR
Reports to: CEO
Employment Status: Full Time/Exempt
Operations Coordinator is a combination role of overseeing and supporting a variety of areas of the business including the corporate office and operations. They are responsible for managing the day-to-day administrative needs of the office and assisting in setting the studio schedules in all NYC studios as well as delegating subs that have come available. In all other studios, they work with the local managers to craft and tweak their schedules.
Key Responsibilities – Admin
- Oversee Accounts Payables
- Oversee expense reporting between staff and accountants via Concur software
- Open mail and scan & manage all bills to accountants
- Manage weekly staff meeting via agendas and note taking
- Maintain the SLT Office organization, cleaning and set up and delegate to fellow employees to help out
- Order office supplies through Negotiatus
- Laisse with building superintendent as needed for maintenance
- Manage company car maintenance
- Manage company calendar and internal event planning
- Manage access to Master Google docs and calendars
- Assist with chargeback evidence and responses as needed
- Work with studio managers to oversee donations
- Assist with retail tagging & shipping
- Coordinate Private studio bookings
- Order supplies and keep the private studio clean
- Assist with future e-commerce needs
- Assist with special events
- Model the way; live the SLT culture and values
Key Responsibilities – Operations
- Collect and verify instructor availability and work with the Director of Training and Development to determine class schedules
- Resolve scheduling conflicts are they occur
- Organize monthly subs and approve last-minute subs in Net-Gym
- Maintain and update schedules, calendars, and agendas
- Reschedule or cancel studio classes in a timeous manner
- Keep stakeholders informed of project timelines and associated deadlines
- Answer scheduling queries via email and phone
- Document scheduling processes and keeping records
- Perform other administrative tasks when required.
Qualifications
- Strong work ethic
- Precise written and oral communication
- Strong communication skills
- Highly organized and a strong multi-tasker
- Proficient with Excel, Word, PowerPoint, Google Docs
- Previous office administrative work
- Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
- Advanced ability to keep stakeholders informed of schedule changes and to answer queries.
Work Requirements
- Full time job with typical office hours that extend beyond when needed
- Ability to work flexible hours (including weekends) on occasion
- Local studio visitation as approved for special projects
- Must be able to move and/or lift heavy items, up to 50 lbs.
- Position based in New York, NY
Benefits
- Full Time – Medical, Vacation, Sick, Holiday, Associate Discount, and Drop in Class Participation
Digital Content Manager
As the Digital Content Manager, you oversee the development of content for SLT’s On Demand. In conjunction with the Director of Training & Development, you create the strategy and guidelines for SLT At Home and oversee the implementation by managing and leading the team of digital instructors. Your objective is to create a best-in-class content platform that brings the best of the SLT workout out of the studio and into homes, offices and anywhere on-the-go. You create and uphold standards with all things SLT digital and manage the staff involved.
Key Responsibilities
- Oversee the day-to-day operations of the On Demand
- Lead the development for our out-of-the-studio workouts
- Work with the Director of Training and Development to create instruction and routine standards and ensure that the quality of instruction is up to SLT standards
- Establish and enforce guidelines, standards, and best practices for teaching On Demand.
- Create and develop training materials when needed
- Create, develop, and lead ongoing continued education training
- Continue to innovate on class design, offerings and standards
- Manage the video completion timelines as well as the video release process, including working with instructors and SLT’s video editor to ensure videos are completed and uploaded on time
- Manage the scheduling of classes and filming times
- Observe and review all instructors teaching On Demand
- Ensure revenue and occupancy goals are met each month Qualifications
- Megaformer experience required
- Teaching on, or developing content for a digital platform a plus
- Management experience a plus
- Self-starter with strong managerial and people skills
- Ability to multi-task and delegate when necessary
- Receives and gives performance feedback constructively
Work Requirements
- Perform responsibilities approximately 10 to 15 hours per week
- Ability to work flexible hours, including weekends
- Teach On Demand classes
Benefits
- Full Time – Medical, Vacation, Sick, Holiday, Associate Discount, and Drop in Class Participation